Privacy Policy

At Culips, we care about your privacy. This policy explains what personal data we collect, why we collect it, and what you can do about it. We try to keep it short and clear.

Who we are

Culips English ("Culips", "we", "us") runs this website and the Culips learning app. We decide how your personal data is used, so in data protection law we are the "data controller". If you have any questions, you can reach us at privacy@culips.com.

What information we collect

We only collect what we need to run our service. This includes:

• Account details. Your name, email address, and password when you sign up.
• Payment details. When you become a member, our payment partner handles your card. We do not store your full card number.
• Learning activity. The lessons you play, words you save, and your study streak, so we can show your progress.
• Device and usage data. Things like your browser type, app version, and how you use the site. This helps us fix bugs and improve.
• Messages. Anything you send us by email or in a support chat.

How we use your information

We use your data to:

• Give you access to lessons, classes, and your account.
• Track your progress and save your words and streak.
• Take payments and send receipts.
• Answer your questions and give support.
• Send you emails about your account, and, if you agree, our newsletter.
• Keep our service safe and make it better.

Our legal basis (for users in Europe and the UK)

If you live in the European Economic Area or the UK, the law says we need a clear reason to use your data. Our reasons are:

• To keep our promise to you. We need your data to give you the service you paid for.
• Your consent. For things like our newsletter and some cookies. You can say no at any time.
• Our valid business needs. For example, to keep the service safe and to improve it. We make sure this never overrides your rights.
• The law. Sometimes we must keep data to follow rules, such as tax rules.

Who we share your information with

We never sell your personal data. We only share it with trusted partners who help us run Culips, such as:

• Payment companies that take your payments.
• Cloud and hosting companies that store our data.
• Email and support tools we use to talk with you.
• Analytics tools that help us understand how the site is used.

These partners can only use your data to do work for us. We may also share data if the law requires it.

Cookies

We use cookies and similar tools to make the site work and to learn how it is used. You can choose which cookies to allow. To learn more, please read our Cookie Policy.

How long we keep your data

We keep your data only as long as we need it. If you close your account, we delete or hide your personal data, unless the law tells us to keep it for longer (for example, payment records for tax).

How we keep your data safe

We use strong security steps to protect your data, such as encryption and limited staff access. No service can be 100% safe, but we work hard to keep your information protected.

Your rights

You have rights over your data. You can ask us to:

• Show you the data we hold about you.
• Fix data that is wrong.
• Delete your data.
• Stop or limit how we use your data.
• Send your data to another service.
• Say no to direct marketing at any time.

To use any of these rights, email us at privacy@culips.com. If you live in Europe or the UK and you are not happy with our answer, you can also complain to your local data protection authority.

When your data moves to another country

Culips works around the world, so your data may be stored or handled in a country outside your own. When we do this, we use legal safeguards, such as standard contract clauses, to keep your data just as safe.

Children

Culips is made for adults and older teens. We do not knowingly collect data from children under 16. If you think a child has given us data, please contact us and we will remove it.

Changes to this policy

We may update this policy from time to time. When we make a big change, we will tell you by email or on the site. The date at the top shows when it last changed.

Contact us

If you have any questions about your privacy, please email privacy@culips.com. We are happy to help.